***FREE UK DELIVERY***
***1-3 DAY DISPATCH***

BESPOKE / CUSTOM ORDERS

If you see a piece you like in silver but would like a price for 14ct/18ct yellow or red gold options, you are welcome to inquire via the website contact form.

PAYMENT
 

The online shop has a secure checkout and payment system through Paypal. Once you have added your order to your cart it is easy to pay with your credit or debit card through Paypal, even if you do not have a Paypal account.

Please get in touch if you would prefer to pay by cheque or bank transfer.

You can indicate your ring size or alternative necklace chain length in the 'note to seller' section during checkout, or drop Eloise a message via the contact form.

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HALLMARKING

Items are hallmarked at the Edinburgh Assay Office, in accordance with UK hallmarking laws. Sterling silver items weighing under 7.78 grams are exempt from hallmarking requirements. Items purchased through the website from the Caelum collection are all hallmarked, regardless of weight, unless indicated otherwise. Please get in touch if you have any questions about hallmarking.

DELIVERY

You will receive an individually crafted piece as shown and described in the item listing but, unless otherwise indicated otherwise, you will not receive the exact item of jewellery that is pictured.

Orders from the website will usually be dispatched within 1 - 3 working days. Please get in touch if you require next day delivery (already included for orders over £50). Delivery times may vary depending on the time of year so it is a good idea to check this section for current delivery information before making an order.

Please get in touch if you haven't received your item within 3 days of dispatch confirmation or if your order arrives damaged.

Each order includes an eco-friendly gift box with jute twine and gift tag. Depending on the size of your order, it will be dispatched in a padded envelope or cardboard box.

WORKSHOP HOURS

Monday - Friday: 9am-5pm

Due to the nature of studio and bench work, Eloise may not be able to respond to messages immediately. However, she welcomes all inquiries and aims to respond within 1 working day.

UK CUSTOMERS

***FREE POSTAGE***

ORDERS UNDER £50:

• Royal Mail First Class with certificate of posting

ORDERS OVERS £50:

• Royal Mail Special Delivery: insured and trackable (normally £6.00-£7.00 for a small package)

INTERNATIONAL

Worldwide shipping service to most countries*, please get in touch for an estimated delivery time.

• £5.00

• Tracked, insured and signed for

The customer is responsible for any customs fees and other costs incurred once the item has been dispatched.

*You will be notified if we are unable to provide shipping to your postal address.

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REFUNDS AND EXCHANGES

We hope you are pleased with your purchase but if you wish to return an item, for any reason, a refund or exchange is available for up to 14 days after purchase. This excludes bespoke/custom-made items, unless they arrived damaged or faulty.

Please email within 14 days of receiving the item before returning it. Items should be returned undamaged and unworn (except for trying on), securely packaged and sent using the appropriate postal service.

You can check the sizing guide for help selecting your size and feel free to get in touch for advice if you are still unsure.

CANCELLATION POLICIES

SCHEDULED CLASSES:

Places are usually booked far in advance and, regardless of numbers, Eloise will run scheduled classes as planned in order to avoid disappointment. If you wish to swap to an alternative date, this can be done up to 14 days after purchasing your place(s) provided it is at least 4 weeks before the date of the class. Unfortunately, we are currently unable to offer a refund once you have paid for your booking. However, you are welcome to find someone to take your place. Please get in touch if you have any problems or queries.

GROUP BOOKING / PRIVATE CLASS:

Cancellations for group bookings (4 people) and private bookings can be fully refunded up until 14 days after booking, provided this is at least 7 days before the day of the class. In the event of sickness or other unexpected circumstances, the workshop may be swapped to an alternative date. Please get in touch as soon as you think cancellation may be likely.

WEDDING RING WORKSHOP:

The cost of the booking can be fully refunded up to 7 days before the day of the workshop. Costs may be incurred for the preparation of bespoke materials, but you will not be charged for the full cost of the precious metals for your rings. In the event of sickness or other unexpected circumstances, the workshop may be swapped to an alternative date.

In the unlikely event that any class has to be cancelled by Eloise, a full refund will be given.

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PRECIOUS METAL PRICES

PLEASE NOTE: Precious metal prices fluctuate and prices listed on the website may be subject to change.

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All images and text ©Eloise Kerr 2014-2017. All rights reserved.